How can we help?

If something is going wrong, these three things get it fixed much faster:

• What you tapped, and what happened instead of what you expected
• A screenshot, if there is anything on screen worth seeing
• Your iPhone model and iOS version — Settings › General › About

The first time you open BalloonFlo it asks a short set of questions: your name and business, how clients reach you, the address you travel from, and three rates. You can skip any step.

Finishing or skipping that flow is also what loads the BalloonFlo catalog — seventy-seven balloon, backdrop, floral and rental items, priced and ready to edit. Until it has run, the app has no catalog to price against, and a photo quote falls back to three general rates instead of using real items.

Every price it loads is a starting point, not a recommendation. Each one is marked so you can see where the number came from, and the mark disappears as soon as you set your own.

My photo quote isn’t using my prices.

Photo quotes price against your own catalog. Open Pricing & Catalog and check your items are there. If the list is empty, run the setup flow from Settings › Setup Profile — that loads the catalog. A line the catalog can’t match is priced from a general rate and says so on the quote.

A price on a quote looks wrong.

Tap the line to edit it. If the item came from your catalog, fixing it in Pricing & Catalog fixes it everywhere from then on. Items priced from a recipe recalculate from your supply costs, labour rate and margin.

Where is my data kept?

On your iPhone. Your catalog, drafts, rates and receipts stay on the device. A proposal only reaches our servers at the moment you send one to a client. See the privacy policy for exactly what that includes.

What happens if I lose my phone?

Because your work is held on the device, a lost or reset phone means the data is gone and we cannot recover it. Use Settings › Back up your data regularly and keep the file somewhere safe.

How do I delete my data?

Deleting the app removes everything held on the phone. For anything on our servers — a proposal you have already sent to a client — write to balloonflo@gmail.com and we will remove it.

A client says their proposal link doesn’t work.

Proposal links expire after 14 days. Send the proposal again from the app to issue a fresh link.

BalloonFlo runs on iPhone. Camera, photo library, microphone, speech recognition and location access are each asked for at the moment a feature needs them, and each can be declined — the rest of the app carries on working without it.